Veritus/Operational intelligence/Scorecard

Where does your business leak first?

Twelve questions across five areas, about two minutes. Answer for a normal week. Nothing is sent or stored; the result is worked out in your browser, and you choose whether to send it to us.

Founder dependency

1. Routine decisions (a discount, a refund, a small purchase) wait for you?
2. When you are away for a few days, work slows or slips?
3. Staff ask you questions they could answer themselves?

Process reliability

4. A recurring job has no written steps or named owner?
5. New staff learn by asking around rather than from a checklist?

Revenue follow-up

6. A new enquiry waits more than an hour for a real reply?
7. Interested leads go quiet and nobody follows up?
8. Payments are chased only when someone remembers?

Operational visibility

9. To know what is pending, you have to ask several people?
10. You cannot say last week’s enquiries, sales and money owed without checking?

Manual effort

11. The same details are typed into more than one app, sheet or book?
12. Someone spends hours a week on reminders, reports or data entry by hand?

What this measures

  • Founder dependency: how much routine work still waits for the owner.
  • Process reliability: whether repeat work runs the same way whoever does it.
  • Revenue follow-up: how reliably enquiries and payments turn into money.
  • Operational visibility: whether you can see the state of the business without asking around.
  • Manual effort: how much time goes on retyping, chasing and reporting by hand.

This is a self-check, not a measurement. It cannot see your records, so treat the result as a place to start looking. The Operational Audit traces the leaks in your actual business, puts numbers on them and ranks the fixes. It is the core of how we do operational intelligence.